Absolutely the most disgusting service or lack thereof

I am absolutely furious. Since Friday 28/10/22 I have had no internet. On Saturday I sent a mail and got a ticket number from Accelerit. I called on Monday to find out what was happening as I rated my issue as high. I arranged for your technicians to come on Wednesday afternoon. I called twice on Tuesday to confirm that they were definitely coming on Wednesday afternoon as I arranged for someone to be there. I tried to call 7 times on Wednesday 02/11/22, to no avail and emailed, hence nobody showed up. I tried to call & email this morning and again no success. I complained on FB & Instagram. Finally someone contacted me and said they will call me back, but nobody did. I called to speak to a manager and was told there is no management department and was cutoff. It has now been a full week of no internet. But what Accelerit manged to do successfully was debit my account. Disgusting