Absolutely appalling customer experience

Absolutely appalling customer experience. My Fibre wifi does not work. I am paying for 25mbps and instead my speed runs at 0.9mbps. I am unable to work from home, let alone send a Whatsapp message.

No signs of a customer helpline. I had to find their telephone number on my invoice. Rang the number and it keeps redirecting me to the automated operator. This was on a working week day so there should be absolutely no excuses.

Had to log a ticket for my wifi which was not working and I was told to stand closer to the router - in fact my router was already on my desk when the speed test ran at 0.9mbps. After I keep explaining myself, my ticket keeps getting closed!

An absolute disgrace of a network provider and waste of my money. I am paying for a service I am not receiving and I highly discourage anyone to make use of their services and they will pay for it but not receive anything. Very quick to invoice but very slow to deliver. Appalling.