Unprofessionals. Unreliable. No communication

I am beyond frustrated with the service (or lack thereof) from this company. We are currently sitting at over 8 weeks waiting for an order that had a 5–7 day lead time. Despite the invoice being paid in full months ago, the management team has gone completely radio silent. It is impossible to get a straight answer from anyone: Production: Lisa ignores all correspondence and will only answer if she doesn’t recognize the phone number. Management: The owners, Praveen and Salosh, are completely unreachable. They do not return emails or take calls, showing a total lack of regard for their clients. Front Desk: The receptionist is incredibly rude and has even gone as far as hanging up and refusing to take further calls. We have tried to be loyal to this business for years, but the service has plummeted. It is completely unacceptable to take a client's money and then refuse to provide the goods or even a basic status update. STAY AWAY. There are plenty of other corporate gifting companies that actually value their customers and respect their own lead times. Don't waste your time or money here.