lF
lauren F

1 reviews | Active since Jan 2011

07 Sept 2015, 13:29

Incorrect size printed

I emailed abelanini and asked for a RE-ORDER of printed bags <br> The Same size as I have ordered 3 times in the past <br> sales assistant made mistake and quoted on WRONG size<br> I did not notice her mistake <br> she made the 1st mistake - I did not pick up her mistake <br> 2 days before pick up after me paying R12 711 <br> she called and NEVER admitted making a mistake or telling me the bags that she had quoted on were SMALLER than the ones I wanted .<br> if I had heard this , I would have asked more questions.<br> I said \same as last time ' in the recorded phone conversation<br> she insinuated in conversation that the bags were similar NEVER admitting that they were SMALLER

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Replies (1)
Abelanani Corporate Gifts
Abelanani Corporate Gifts's reply07 Sept 2015, 16:33
Official
Hello laurenfab,

Hi Lauren

We have investigated this matter fully by speaking to all the individuals concerned and by pulling up the telephone voice recordings, in the voice recordings with your account manager you advised her to go ahead with the A4 paper bag which you felt was the cheaper option.

We believe that the error does lie on your side and we cannot take any responsibility for the incorrect paper bag being supp****.
We will send you the voice recordings via email so that you may verify its authenticity.

Sincere Regards

Team Abelanani