Bad Quality and Horrible Customer Service

So I ordered mouse pads and they were delivered with poor quality finishing. I then asked the account manager if they can be fixed and she in turn handed me over to customer care that never told me how the issue will be resolved.

I then sent a follow up email which was responded to saying "sorry for the delayed response" a day later. Keep in mind if I never followed up it wouldn't have received a response. So I'm told to send back the stock.

It takes another 2 days for them to send a courier to collect. 2 days went by with no feedback as to weather the goods ever made it back or not. Still no feedback as to when I will recieve goods or money back.

I'm sure its ******** to take someone's money and not deliver the product they paid for...Well bad quality products and horrible customer service.