Abelanani Poor Service

I've been dealing with Abelanani for over a year now and I can honestly say that with all the orders I've made, there have been issues with at least 80% of them. The problem with Abelanani is that no one takes responsibility for errors or delays. You'll place an order and get told to collect at a certain time, get there and the person who is supposed to pack your order is out on tea, so you have to wait until they're done because apparently no one else can do his job. Today's experience was minor but it really just pushed me over the edge. I placed an order fro unbranded wristbands and was told there is usually stock and I would be informed if there was stock available. I had to phone back 4 times to check whether my email was received, whether payment was received and confirm whether things were packed. Communication is very slow if at all and there is zero sense of urgency. So if you like to work with lead time etc, add 3 days to whatever date they give you at Abelanani for your peace of mind really.