You’ll are inconsiderate, selfish and disgusting!!!

This is the worst insurer. I put in a claim for funeral on Wednesday 17/09 they sent me forms that were incomplete and asked me for a different form to be filled in Thursday which i did. I buried my son in a box of tomatoes all because of you when I have never missed a single premium. I have called every single day to understand what’s happening. They don’t call you back as promised. Every time you call you get a different turn around time. To make things worse on Friday they were closed saying they changing address so you could not get ahold of them. Why were people not logged in to answer phones or the least get people working from home to answer calls. You would think something like that would speed up the process cause they had an entire day of not being open with no warnings at all but no, they still did nothing and again we must keep runing after them. Abacus your service is disgusting. We don’t even know the new offices they moved to and all I was told when I asked was that they moved to Woodlands. Their complain line and claims line ring till the lines cuts. I have sent numerous emails asking for feedback numerous calls to them. This is actually disgusting!!