Based on recent customer reviews, Abacus Insurance Limited is described as deeply frustrating at claim stage. Customers linked to Capfin, Bradlows, Russells, HiFi Corp and FoneYam report claims for stolen or damaged televisions, cellphones, retrenchment, loss of income and funeral cover sitting unresolved for weeks or months. Recurring complaints include unanswered emails, dead phone lines, no claim numbers, and policies declared lapsed only once a claim is lodged, despite ongoing debits. A few consultants were praised as kind, and some earlier claims were approved quickly, but follow through remains the central failure.
Replied to 100% of negative reviews
Reply time on negative reviews: 28h 58m
TrustIndex
2.4
Ranking
#85
in Insurance
Reply Time
28h 18m
NPS Score
-79
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 28h 58m
Nov '25 - Oct '26
Frequently Asked Questions About Abacus Insurance Limited
What do customers say about Abacus Insurance Limited?
Based on recent customer reviews, Abacus Insurance Limited is described as deeply frustrating at claim stage. Customers linked to Capfin, Bradlows, Russells, HiFi Corp and FoneYam report claims for stolen or damaged televisions, cellphones, retrenchment, loss of income and funeral cover sitting unresolved for weeks or months. Recurring complaints include unanswered emails, dead phone lines, no claim numbers, and policies declared lapsed only once a claim is lodged, despite ongoing debits. A few consultants were praised as kind, and some earlier claims were approved quickly, but follow through remains the central failure.
Is Abacus Insurance Limited trustworthy?
Abacus Insurance Limited has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 28 hours 58 min. Hellopeter has tracked Abacus Insurance Limited across 401 total reviews. How is the TrustIndex calculated? →
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2023
Insurance that doesn't deliver!
I have never felt so unimportant, firstly my claim too forever. I was advised to be called back every time I to do a follow up. Promised emails but no emails were sent. After spending weeks of no progress, I call again this morning, and Ive been told my claim was unsuccessful because of failing to safe guide my cellphone. A cellphone that was in my jacket and pick pocketed as if I was ********. Not understanding the crime that's in our public taxis that we use daily. People are being ****** on a daily and I cannot be told that I failed to safe guide, after the horrific trauma I was left with, and the taxi driver couldn't do much but to get me water to calm down. I honestly very upset and disappointed. I shouldn't have taken this insurance and wouldn't recommend!!
1 reviews | Active since Jul 2023
Insurance that doesn't deliver!
I have never felt so unimportant, firstly my claim too forever. I was advised to be called back every time I to do a follow up. Promised emails but no emails were sent. After spending weeks of no progress, I call again this morning, and Ive been told my claim was unsuccessful because of failing to safe guide my cellphone. A cellphone that was in my jacket and pick pocketed as if I was ********. Not understanding the crime that's in our public taxis that we use daily. People are being ****** on a daily and I cannot be told that I failed to safe guide, after the horrific trauma I was left with, and the taxi driver couldn't do much but to get me water to calm down. I honestly very upset and disappointed. I shouldn't have taken this insurance and wouldn't recommend!!
1 reviews | Active since Jan 2017
Abacus is a **** and needs to be looked into.
Honestly this insurance company needs to be shut down it’s nothing but a ****!!!! You pay them for years then when it’s time to claim they tell you your insurance was cancelled with no notification whatsoever!!
1 reviews | Active since Jan 2017
Abacus is a **** and needs to be looked into.
Honestly this insurance company needs to be shut down it’s nothing but a ****!!!! You pay them for years then when it’s time to claim they tell you your insurance was cancelled with no notification whatsoever!!
1 reviews | Active since Dec 2022
Abacus Claim Pending- Approved Claims Before, Now Only Excuses
I’m extremely disappointed with Abacus. I submitted a claim in June 2026 at the store and also emailed all required documents. We are now at month end July and payment is due, but I still have zero proper feedback. Every time I call this week the response is either: 1. The system is down 2. We are waiting for a quote from the store What’s frustrating is that Abacus has approved 2 of my previous claims with no hassle at all. So I know you’re capable of processing claims quickly. This delay and poor communication is not acceptable. I need this escalated urgently.
1 reviews | Active since Dec 2022
Abacus Claim Pending- Approved Claims Before, Now Only Excuses
I’m extremely disappointed with Abacus. I submitted a claim in June 2026 at the store and also emailed all required documents. We are now at month end July and payment is due, but I still have zero proper feedback. Every time I call this week the response is either: 1. The system is down 2. We are waiting for a quote from the store What’s frustrating is that Abacus has approved 2 of my previous claims with no hassle at all. So I know you’re capable of processing claims quickly. This delay and poor communication is not acceptable. I need this escalated urgently.
1 reviews | Active since Jan 2015
Abacus insurance is a ****.
I have been with this company for a while, I recently made a claim and was told that I have been making payments. The lady said if Im not happy I should send an email to their complains department. While waiting for a response I get an sms saying my policy lapsed last year. How convenient that when I want to claim in 2026 I get told that my policy lapsed in 2025. I have my bank statements that sure that I have been making payments. All they needed to do is pay me the amount of R12500.
1 reviews | Active since Jan 2015
Abacus insurance is a ****.
I have been with this company for a while, I recently made a claim and was told that I have been making payments. The lady said if Im not happy I should send an email to their complains department. While waiting for a response I get an sms saying my policy lapsed last year. How convenient that when I want to claim in 2026 I get told that my policy lapsed in 2025. I have my bank statements that sure that I have been making payments. All they needed to do is pay me the amount of R12500.