Worst service effer

This will be my second review. I lodge a complain regarding a funeral policy I took out for my Mother in law. After an admin fault on there side the claim was rejected after my mother in law past away Des 2021. Directly after the first complain they phone me, not about the claim but to hear when will I be doing the next payment. Up to date they have been rude with little or now assistance. I went to the PEP stores I took out the policy and it was made clear that the policy was for my Mother in Law and I am the Beneficiary. I had to take out a loan to pay for my Mother in Laws funeral. I can not think that there is nobody at the head office that can look in to this matter. I am still paying this policy but according to them my Mother in Law is the Beneficiary, I have asked to change this also now since they don't want to pay out the policy also no response. I am not going to loose all those money.