SB
Siphamandla B
1 reviews | Active since Dec 2021
14 Oct 2025, 12:27
WORST FUNERAL INSURANCE
Abucus is the worst funeral insurance ever, we submitted a claim last week and since we submitted the claim there has not been even 1 person to give us an update, we even sent through a follow up email and still no communication. Kgaogelo is the lady that has been assisting my mom and she has been very kind, but now all of a sudden she stopped helping us. Can someone that cares call my mom. Looking at these reviews we should really educate our parents so they stop taking out covers with companies that dont give **** about people that put food on their table, imagine not caring about the people that bring you business. claim number AB-C-***8.
MAYBE YALL SHOULD CHANGE THE TYPE OF BUSINESS YOU DO. YOU DO NOT CARE!! AND THE TYPE OF PRODUCT YOU ARE SELLING NEEDS PEOPLE THAT CARE!
Helpful (0)
Replies (7)0
Replies (7)
Abacus Insurance Limited's replyOfficial
14 Oct 2025, 16:19Hello Siphamandla,
Thank you for sharing your concern with us, please note that our customer support team will be in touch with you to assist you.
Best Regards Abacus Customer Support
Thank you for sharing your concern with us, please note that our customer support team will be in touch with you to assist you.
Best Regards Abacus Customer Support
Abacus Insurance Limited's reply14 Oct 2025, 16:19
Official
Hello Siphamandla,
Thank you for sharing your concern with us, please note that our customer support team will be in touch with you to assist you.
Best Regards Abacus Customer Support
Thank you for sharing your concern with us, please note that our customer support team will be in touch with you to assist you.
Best Regards Abacus Customer Support
SB
Siphamandla B's updateReviewer Update
16 Oct 2025, 18:45As we wait for the call.. How wonderful are yall.
Just saw your reply to a happy customer it was comprehensive and even threw shade at people that complain.
Look here provide great service and you will get great feedback. You give ****ty service which is what he have EXPERIENCED THUS FAT and guess what kind of feedback yall will get, same as the service provided which is what? ****TY!
YOU GUYS ARE ABSOLUTELY HORRIBLE.
CAN'T WAIT TO WRITE ANOTHER COMPLAIN BECAUSE I KNOW THERE WON'T BE ANY FEEDBACK. MY BAR WAS SO LOW WHEN I HEARD OF YALL AND STILL MANAGED TO DISAPPOINT.
WHEN YALL TAKE LONG TO PROCESS CLAIMS WHAT MONEY MUST PEOPLE USE TO BURY THEIR LOVED ONES.
WHEN YOU PROVIDE FEEDBACK, PLEASE TELL ME IF TOU CARE AND PLEASE GIVE AN EXAMPLE OF HOW YOU CARED FOR US.
Just saw your reply to a happy customer it was comprehensive and even threw shade at people that complain.
Look here provide great service and you will get great feedback. You give ****ty service which is what he have EXPERIENCED THUS FAT and guess what kind of feedback yall will get, same as the service provided which is what? ****TY!
YOU GUYS ARE ABSOLUTELY HORRIBLE.
CAN'T WAIT TO WRITE ANOTHER COMPLAIN BECAUSE I KNOW THERE WON'T BE ANY FEEDBACK. MY BAR WAS SO LOW WHEN I HEARD OF YALL AND STILL MANAGED TO DISAPPOINT.
WHEN YALL TAKE LONG TO PROCESS CLAIMS WHAT MONEY MUST PEOPLE USE TO BURY THEIR LOVED ONES.
WHEN YOU PROVIDE FEEDBACK, PLEASE TELL ME IF TOU CARE AND PLEASE GIVE AN EXAMPLE OF HOW YOU CARED FOR US.
SB
Siphamandla B's update16 Oct 2025, 18:45
Reviewer Update
As we wait for the call.. How wonderful are yall.
Just saw your reply to a happy customer it was comprehensive and even threw shade at people that complain.
Look here provide great service and you will get great feedback. You give ****ty service which is what he have EXPERIENCED THUS FAT and guess what kind of feedback yall will get, same as the service provided which is what? ****TY!
YOU GUYS ARE ABSOLUTELY HORRIBLE.
CAN'T WAIT TO WRITE ANOTHER COMPLAIN BECAUSE I KNOW THERE WON'T BE ANY FEEDBACK. MY BAR WAS SO LOW WHEN I HEARD OF YALL AND STILL MANAGED TO DISAPPOINT.
WHEN YALL TAKE LONG TO PROCESS CLAIMS WHAT MONEY MUST PEOPLE USE TO BURY THEIR LOVED ONES.
WHEN YOU PROVIDE FEEDBACK, PLEASE TELL ME IF TOU CARE AND PLEASE GIVE AN EXAMPLE OF HOW YOU CARED FOR US.
Just saw your reply to a happy customer it was comprehensive and even threw shade at people that complain.
Look here provide great service and you will get great feedback. You give ****ty service which is what he have EXPERIENCED THUS FAT and guess what kind of feedback yall will get, same as the service provided which is what? ****TY!
YOU GUYS ARE ABSOLUTELY HORRIBLE.
CAN'T WAIT TO WRITE ANOTHER COMPLAIN BECAUSE I KNOW THERE WON'T BE ANY FEEDBACK. MY BAR WAS SO LOW WHEN I HEARD OF YALL AND STILL MANAGED TO DISAPPOINT.
WHEN YALL TAKE LONG TO PROCESS CLAIMS WHAT MONEY MUST PEOPLE USE TO BURY THEIR LOVED ONES.
WHEN YOU PROVIDE FEEDBACK, PLEASE TELL ME IF TOU CARE AND PLEASE GIVE AN EXAMPLE OF HOW YOU CARED FOR US.
SB
Siphamandla B's updateReviewer Update
16 Oct 2025, 18:47I've never encountered an FSP as useless as this one. Yall take money but when yall are supposed to deliver on what you promised we get ghosted. Rah!
SB
Siphamandla B's update16 Oct 2025, 18:47
Reviewer Update
I've never encountered an FSP as useless as this one. Yall take money but when yall are supposed to deliver on what you promised we get ghosted. Rah!
SB
Siphamandla B's updateReviewer Update
16 Oct 2025, 18:48I will not stop! Just know that. I'll even find ways to keep sending negative feedback till yall decide to do what you go to work to do.
SB
Siphamandla B's update16 Oct 2025, 18:48
Reviewer Update
I will not stop! Just know that. I'll even find ways to keep sending negative feedback till yall decide to do what you go to work to do.
Abacus Insurance Limited's replyOfficial
17 Oct 2025, 09:29Hi Siphamandla,
Kindly note that our customer support agent has been trying to contact you on your cell phone number to no avail.
Please keep your phone close so that we are able to connect with you.
Kind Regards,
Abacus Customer Support
Kindly note that our customer support agent has been trying to contact you on your cell phone number to no avail.
Please keep your phone close so that we are able to connect with you.
Kind Regards,
Abacus Customer Support
Abacus Insurance Limited's reply17 Oct 2025, 09:29
Official
Hi Siphamandla,
Kindly note that our customer support agent has been trying to contact you on your cell phone number to no avail.
Please keep your phone close so that we are able to connect with you.
Kind Regards,
Abacus Customer Support
Kindly note that our customer support agent has been trying to contact you on your cell phone number to no avail.
Please keep your phone close so that we are able to connect with you.
Kind Regards,
Abacus Customer Support
SB
Siphamandla B's updateReviewer Update
17 Oct 2025, 09:52Please call the beneficiary. I am not with her and I know you need to do security check. the last time I called you said conference calls aren't allowed.
Call my mom. ***
Call my mom. ***
SB
Siphamandla B's update17 Oct 2025, 09:52
Reviewer Update
Please call the beneficiary. I am not with her and I know you need to do security check. the last time I called you said conference calls aren't allowed.
Call my mom. ***
Call my mom. ***
Abacus Insurance Limited's replyOfficial
20 Oct 2025, 08:14Hello Siphamandla,
An agent will be in touch with the beneficiary shortly,
Kind Regards,
Abacus Customer Support
An agent will be in touch with the beneficiary shortly,
Kind Regards,
Abacus Customer Support
Abacus Insurance Limited's reply20 Oct 2025, 08:14
Official
Hello Siphamandla,
An agent will be in touch with the beneficiary shortly,
Kind Regards,
Abacus Customer Support
An agent will be in touch with the beneficiary shortly,
Kind Regards,
Abacus Customer Support