Why i wouldn't insure with Abacus

Ive since sent my phone in for repairs on the 05th December nothing and i mean nothing has happened its well over a month ive been to Incredible connection countless times they take no responsibility at all I haven't received anthing how long does it take to fix a phone or I don't recommend this company at all you struggle to contact them they claims department doesn't work but call the sales department thats when they answer ******* quite frankly I feel ****** I don't want apologies I want my phone or a new one simple