HC
Hafsa C
1 reviews | Active since Nov 2015
01 Nov 2022, 13:59
Very bad service..awaiting a claim over 30 days!!
Good day Very poor service . I submitted a claim over 30 days more than a month ago and nobody is getting back to me or at incredible connection is referring us to Abacus the whole time. This is so frustrating as my phone was ****** in an attempted hijacking. Why did I pay insurance when they said the claim will take 15 days. Can someone please get back to me asap. Tried calling being sent from pillar to post. My name is Shiraaz Cassim : ***
Helpful (0)
Replies (3)0
Replies (3)
Abacus Insurance Limited's replyOfficial
01 Nov 2022, 14:27Dear Claimant,
Abacus Insurance sincerely apologize for the delay in finalizing your replacement claim. Please be assured your claim is escalated to Claim Management.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance sincerely apologize for the delay in finalizing your replacement claim. Please be assured your claim is escalated to Claim Management.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply01 Nov 2022, 14:27
Official
Dear Claimant,
Abacus Insurance sincerely apologize for the delay in finalizing your replacement claim. Please be assured your claim is escalated to Claim Management.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance sincerely apologize for the delay in finalizing your replacement claim. Please be assured your claim is escalated to Claim Management.
Kind Regards
Abacus Insurance Customer Care
***
HC
Hafsa C's updateReviewer Update
04 Nov 2022, 15:03Thank you for your prompt reply but till today no feedback or contact had been made from your side. can someone contact me urgently and provide me a reference for this complaint please : Shiraaz Cassim *** it's Urgent. Thank you
HC
Hafsa C's update04 Nov 2022, 15:03
Reviewer Update
Thank you for your prompt reply but till today no feedback or contact had been made from your side. can someone contact me urgently and provide me a reference for this complaint please : Shiraaz Cassim *** it's Urgent. Thank you
Abacus Insurance Limited's replyOfficial
06 Nov 2022, 16:17Dear Claimant,
We sincerely apologize for failing to make contact.
Your complaint has been escalated.
Regards
Abacus Insurance Customer Care
***
We sincerely apologize for failing to make contact.
Your complaint has been escalated.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply06 Nov 2022, 16:17
Official
Dear Claimant,
We sincerely apologize for failing to make contact.
Your complaint has been escalated.
Regards
Abacus Insurance Customer Care
***
We sincerely apologize for failing to make contact.
Your complaint has been escalated.
Regards
Abacus Insurance Customer Care
***