Useless and the service is really bad.

I am so hurt and dissapointed. I am planning on cancelling my other funeral policy with them.

I submitted documents for a funeral claim on tuedsay the 25th of April, no confirmation email or sms was sent. I followed up on wednsday, the 26th and again on Friday and was told all documents were received but the claim is not allocated. I asked what the TAT is and was told its 7hrs. I followed up again this morning and the consultant told me that the claim is under assessment because there are some dovuments missing. I mean how was I suppose to know because there is no communication at all.