URGENT. SORT MY MONEY OUT. LIES AND *******ION

I had a personal loan with Capfin in which Abacus Insurance is/was the Insurance company that was third party linked with the capfin loan. Due to my loss of income a claim was put through with Abacus insurance as I was instructed to do so by Capfin when I call them when I lost my job.

Abacus has made me run around for 6 months from one agent to managers to the next. I have paper trail and emails stating that Abacus has settles the loan as the insurer and have confirmed that payment was made by their managers and agents.

Back and forth. Six months later and nothing is sorted. I've requested the ombudsman details and have still not been able to get any details or response on my emails. This has been happening from August 2024. They kept telling me it's settled and even sent me emails but capfin said that it was not and they confirm that nothing was sorted.

Long story short, after putting pressure - in October Abacus then says to me that I didn't take a life protection policy plan with the loan I have taken from capfin and they can't help me out. So they **** that payment was done and amount was settled. All lies... from the managers to the agents. I have all the agents and managers and people I was dealing with in Abacus.

I will be taking the matter further if Abacus does not settle my bill as they have claimed that it is settled on email and telephonic lines. They seemed to have blocked my number as I cannot get through to them.

Kind treat this as urgent as I will be taking this up if it does not get resolved by Abacus and will definitely be making this as an article for ***** and *******ion. Some of the agents just drop the call when they use to get annoyed from helping.