KM
KitchenDj M
1 reviews | Active since May 2019
22 Nov 2022, 20:37
Upset and disappointed
Since 22 October I claimed until today I have not received my phone nor a positive feedback if my claim is approved or declined nothing. Its been a month now without a phone that is insured and I submitted all required documents, I called client services last week they said my matter is under investigation. For how long they been investigating? I'm very disappointed on Abacus and wont recommend to any of my close people, they dont leave by what they promised clients. I need feedback regarding my claim please, Now I will report them to insurance council for living a lie. From Zwelithini Mabala ID: ***
Helpful (0)
Replies (3)0
Replies (3)
Abacus Insurance Limited's replyOfficial
22 Nov 2022, 21:00Dear Claimant,
Abacus Insurance Claims Officer, Gugu Twala attempted to call you (12 Nov and 5th Nov'22) to obtain ITC blacklisting confirmation to enable to finalize your replacement claim; no response.
Please contact Gugu Twala via mail, *** with abovementioned outstanding information by forwarding a screenshot of the ITC blacklisting confirmation.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance Claims Officer, Gugu Twala attempted to call you (12 Nov and 5th Nov'22) to obtain ITC blacklisting confirmation to enable to finalize your replacement claim; no response.
Please contact Gugu Twala via mail, *** with abovementioned outstanding information by forwarding a screenshot of the ITC blacklisting confirmation.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply22 Nov 2022, 21:00
Official
Dear Claimant,
Abacus Insurance Claims Officer, Gugu Twala attempted to call you (12 Nov and 5th Nov'22) to obtain ITC blacklisting confirmation to enable to finalize your replacement claim; no response.
Please contact Gugu Twala via mail, *** with abovementioned outstanding information by forwarding a screenshot of the ITC blacklisting confirmation.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance Claims Officer, Gugu Twala attempted to call you (12 Nov and 5th Nov'22) to obtain ITC blacklisting confirmation to enable to finalize your replacement claim; no response.
Please contact Gugu Twala via mail, *** with abovementioned outstanding information by forwarding a screenshot of the ITC blacklisting confirmation.
Kind Regards
Abacus Insurance Customer Care
***
KM
KitchenDj M's updateReviewer Update
22 Nov 2022, 21:10I lost my phone, how will she reach me while I have no phone? I'm currently reachable by email only and thanks to you guys for delaying the process. I did contact Gugu by email and she is still not clear what she wants, I asked her no response from my last email till now.
KM
KitchenDj M's update22 Nov 2022, 21:10
Reviewer Update
I lost my phone, how will she reach me while I have no phone? I'm currently reachable by email only and thanks to you guys for delaying the process. I did contact Gugu by email and she is still not clear what she wants, I asked her no response from my last email till now.
Abacus Insurance Limited's replyOfficial
23 Nov 2022, 13:25Dear Claimant,
Abacus Insurance took note of your reply and have escalated your claim to Claims Management.
Abacus Insurance sincerely apologize for unsatisfactory service.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance took note of your reply and have escalated your claim to Claims Management.
Abacus Insurance sincerely apologize for unsatisfactory service.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply23 Nov 2022, 13:25
Official
Dear Claimant,
Abacus Insurance took note of your reply and have escalated your claim to Claims Management.
Abacus Insurance sincerely apologize for unsatisfactory service.
Kind Regards
Abacus Insurance Customer Care
***
Abacus Insurance took note of your reply and have escalated your claim to Claims Management.
Abacus Insurance sincerely apologize for unsatisfactory service.
Kind Regards
Abacus Insurance Customer Care
***