*********** & UNPROFESSIONAL CONDUCT OF ABACUS INSURANCE LIMITED

My name is Phale Samuel Mokoena, I have been a member of Abacus Insurance Limited whereby I signed up a funeral cover insurance for my siblings and extended members of my family. On the 28th December 2022 I lodged a claim for my uncle who passed away on the 25th December 2022.

The claim was successful, around the 5th January 2023 an amount of R10 000 was paid into my account and Abacus Insurance Limited continued to debit my account in respect of the deceased for a period of four months. On the 5th May 2023 I enquired about the discrepancy, it was discovered that indeed my account was wrongfully debited and promised to refund the money debited for three months.

The money had not been refunded and upon my consecutive follow-ups an agent by the name of Charleen promised to investigate then she discovered that there hasn't been a refund as I was promised and again rubbing salt to the wound she also uncovered that the approved amount was R15 000 not R10 000.

Then I indicated to her that the amount paid to my account in respect of the claim lodged with regard to the deceased was in fact R10 000 and I even sent her my banking statement to attest to that effect.

It was up until last when I enquired of the nonresponse to my enquiries that somehow their system is rejecting my account number. An agent by the name of Selby Hutamo suggested that I should send an alternative banking details.

On the 18th September 2023 I sent the banking details as suggested to three different agents and up to this moment I'm still waiting to hear from Abacus Insurance Limited. And what annoys me most is everytime I have to contact Abacus to find out if there is any progress. The *********** and unprofessional manner in which Abacus Insurance Limited is handling my queries is very much frightening.