Unhappy faithful client

Good day Im writing this message with great sadness and heartsore. I had a funeral policy with Abacus for my late uncle who was very dear to me. The reason why we have funeral policies for our loved ones is because God gave us wisedom to be financially prepared and bury our loved ones with dignity and pride,but with Abacus that was not possible. I submitted a claim on 23/10/2023 with all necessary documents needed and i was told that i need to get a BI report oage 1 of 1, which is impossible to get since it is private and confidential and cannot be given to either family or any other institution and it is only for Home affairs. Unfortunately I had to make a personal loan at the bank just to bury my uncle. After a long fight and everyday phone call with them i was requested to get a post mortem report from the forensic department. It was not easy getting hold of it due to the fact that i had to go through all the necessary channels eg police station commander, investigating officer, home affairs ect, but i managed to get hold of it and also costed me money. I submitted the requested documents to them and the confirmed that it has been received. If i don't call and ask about the progress of my claim then no one will call or communicate with me. Up till now i have not received my payment nor have i gotten any feedback. I really regret having policy with Abacus in time of most need they let me down.I planned on insuring more of my family members with Abacus but after this kind of service ive received and struggle that i have under gone i have serious second thoughts.