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Inathi M

1 reviews | Active since Aug 2024

26 Aug 2024, 08:27

Unhappy Client

Good Day, Abacus

Can I please get an update on my claim, It has been over a month now. It cannot be that you are still waiting for the quotation.

0
Replies (8)
Abacus Insurance Limited
Abacus Insurance Limited's reply26 Aug 2024, 09:08
Official
Good day Inathi,

Please note that your claim was approved on 21 August 2024,

Kind Regards
The Complaints Team
IM
Inathi M's update27 Aug 2024, 06:27
Reviewer Update
Okay, and the way forward is?
Abacus Insurance Limited
Abacus Insurance Limited's reply27 Aug 2024, 07:36
Official
Good day Inathi,

Please contact or go to the store they will assist.

Kind Regards
The Complaints Team

IM
Inathi M's update30 Aug 2024, 12:14
Reviewer Update
Can I somehow be updated about the whereabouts of the phone (via sms to my number on this platform) because apparently, it has not arrived at the store.
Abacus Insurance Limited
Abacus Insurance Limited's reply02 Sept 2024, 11:05
Official
Good day Inathi,

At this point the store is the one that is supposed to assist, Insurance only deals with payments.

Kind Regards
The Complaints Team
IM
Inathi M's update02 Sept 2024, 16:01
Reviewer Update
This is depressing.
IM
Inathi M's update02 Sept 2024, 16:44
Reviewer Update
I once asked for the details of the company responsible for fixing the phone and you guys couldn't even give me that, now you're dismissing me, leaving me in the dark with no communication? what's up with that??? mind you I was forced to take this insurance.
Don't toy with me please man.
Abacus Insurance Limited
Abacus Insurance Limited's reply03 Sept 2024, 07:21
Official
Good day Inathi

Thank you for sharing your concerns with us and note that a complaint officer will be in contact with you shortly.  to try resolve your matter

Kind Regards,
The Complaints Team