unfair service and unnecessary delays for claim

Hello Peter

Please assist me on this matter. i was unfortunately to have a break-in on my house where i lost most of my items, in September 2019. I than went to HiFiCorp since i had took insurance for the items i bought there, they told me to contact Abacus Insurance because they are only selling insurance Abacus deal with the claims.

When i call Abacus they send me a form to fill and attach my documents that was required in order to process the claim, when they were processing my claim they told me their claim form is only paying for 1 iterm at a time yet i was claiming for TV and Laptop. i will have to re submit the new claim for the other item to be processed again. on 28 November 2019 a claim for laptop was authorized immediately the lady at HiFiCorp resent the documents to Abacus insurance, i was cc to that email there was no response. i had to resend the documents on my own for couple of time the respond was there is no attachment to all the emails i have sent. i have used different email address in order to submit this documents mind you nothing has changed same documents that i sent for first claim.

Last week i received the email from KELEBOGILE ( Abacus sales assistance )that says " Please note the device you are claiming for ,is not insure by Abacus. I have all the receipts and tax invoice which was part of the documents i sent to them, when Lindiwe assisted me last year she confirmed that TV was covered. Since September last year i do not have a TV yet I paid insurance for it and they are playing Hide and see to repay me

Please assist me Peter all i need is the Hisence TV to be paid. my details are as follow - MG Mlotshwa *** Account ***0 ( HIFiCorp ) contact no.*** The ref number for the laptop claim that was paid is 007i-000343 on 28 November 2019

Regards Mbali