EB
Emily B

1 reviews | Active since Apr 2022

19 Apr 2023, 16:39

****** tv for months now

I'm so tired with this insurance, every time when i call their respond is"we are busy with it"no time frame nothing is being 4 months full. My kids have to go to neighbors to watch tv because i can't buy onother tv hence im still paying for a ****** one. My girl child almost got ****d because of going to other people houses to watch tv. I got so hurt when the debit other go through every month while my kids are suffering like this 😭😭

0
Replies (4)
Abacus Insurance Limited
Abacus Insurance Limited's reply19 Apr 2023, 19:19
Official
Dear Claimant;

Abacus Insurance apologize for the delay.

Your claim complaint have been escalated to Claims Management.

Kind Regards

Abacus Insurance Customer Care
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EB
Emily B's update19 Apr 2023, 19:23
Reviewer Update
That's what I was told few times when i called so 😭
EB
Emily B's update19 Apr 2023, 19:25
Reviewer Update
No time frame when will this be fixed?
Abacus Insurance Limited
Abacus Insurance Limited's reply20 Apr 2023, 09:36
Official
Dear Claimant,

Your Goods Claim is authorized on 20th April 2023.

Abacus Insurance will settle the purchase amount of the TV you owe under the terms of your INSTALMENT AGREEMENT with JD FS Connect.

Kind Regards

Abacus Insurance Customer Care
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