SD
Siziphiwe D
1 reviews | Active since Dec 2022
20 Dec 2022, 16:20
TV Claim
I have logged a TV claim with Abacus its been over 2 weeks now without a reference number or claim approval. They are not responding to any of my emails or calls. They said their ETA is 5-10 working days we have passed that already. When I try to call them now they are not answering . This insurance is a **** I am very disappointed at Hifi Corp Prominade they advertise the insurance but its useless. Now I am left with no choice but to take the matter to Ombudsman.
Helpful (0)
Replies (10)0
Replies (10)
Abacus Insurance Limited's replyOfficial
20 Dec 2022, 16:45Dear Claimant,
Abacus Insurance sincerely apologize for the delay in finalizing your TV claim.
Your claim ref no is AB-C-***6.
Please be assured your claim have been escalated to Claims Management to ensure prompt finalization.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance sincerely apologize for the delay in finalizing your TV claim.
Your claim ref no is AB-C-***6.
Please be assured your claim have been escalated to Claims Management to ensure prompt finalization.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply20 Dec 2022, 16:45
Official
Dear Claimant,
Abacus Insurance sincerely apologize for the delay in finalizing your TV claim.
Your claim ref no is AB-C-***6.
Please be assured your claim have been escalated to Claims Management to ensure prompt finalization.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance sincerely apologize for the delay in finalizing your TV claim.
Your claim ref no is AB-C-***6.
Please be assured your claim have been escalated to Claims Management to ensure prompt finalization.
Regards
Abacus Insurance Customer Care
***
SD
Siziphiwe D's updateReviewer Update
20 Dec 2022, 16:51If I don’t get any feedback by tomorrow close of business. Further steps will be taken, we are now going to christmas eve and I don’t have a tv.
SD
Siziphiwe D's update20 Dec 2022, 16:51
Reviewer Update
If I don’t get any feedback by tomorrow close of business. Further steps will be taken, we are now going to christmas eve and I don’t have a tv.
Abacus Insurance Limited's replyOfficial
20 Dec 2022, 16:54Dear Claimant,
Abacus Insurance Claims division took note of your reply and shall be in contact with your tomorrow during business hours.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Claims division took note of your reply and shall be in contact with your tomorrow during business hours.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply20 Dec 2022, 16:54
Official
Dear Claimant,
Abacus Insurance Claims division took note of your reply and shall be in contact with your tomorrow during business hours.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Claims division took note of your reply and shall be in contact with your tomorrow during business hours.
Regards
Abacus Insurance Customer Care
***
SD
Siziphiwe D's updateReviewer Update
21 Dec 2022, 17:30Yesterday they promised to contact me before close of business today. I have not received anything from Abacus Insurance. They are so quick to provide reference on reviews yet can’t send a simple reply to emails.
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Siziphiwe D's update21 Dec 2022, 17:30
Reviewer Update
Yesterday they promised to contact me before close of business today. I have not received anything from Abacus Insurance. They are so quick to provide reference on reviews yet can’t send a simple reply to emails.
SD
Siziphiwe D's updateReviewer Update
21 Dec 2022, 17:32Tomorrow morning I am logging my complaint to ombudsman, we will then take it from there.
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Siziphiwe D's update21 Dec 2022, 17:32
Reviewer Update
Tomorrow morning I am logging my complaint to ombudsman, we will then take it from there.
Abacus Insurance Limited's replyOfficial
22 Dec 2022, 09:48Dear Claimant,
Your claim have been approved and communication have been mailed to you directly regarding the excess.
Regards
Abacus Insurance Customer Care
***
Your claim have been approved and communication have been mailed to you directly regarding the excess.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply22 Dec 2022, 09:48
Official
Dear Claimant,
Your claim have been approved and communication have been mailed to you directly regarding the excess.
Regards
Abacus Insurance Customer Care
***
Your claim have been approved and communication have been mailed to you directly regarding the excess.
Regards
Abacus Insurance Customer Care
***
SD
Siziphiwe D's updateReviewer Update
22 Dec 2022, 10:26Hi,
I can’t confirm anything cause I have not received anything from you on my mailbox.
I can’t confirm anything cause I have not received anything from you on my mailbox.
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Siziphiwe D's update22 Dec 2022, 10:26
Reviewer Update
Hi,
I can’t confirm anything cause I have not received anything from you on my mailbox.
I can’t confirm anything cause I have not received anything from you on my mailbox.
Abacus Insurance Limited's replyOfficial
22 Dec 2022, 10:36Dear Claimant,
Abacus Insurance Claims Authorizer, Gugu Nkosi will contact you confirm your mail address.
Regards
Abacus Insurance Customer Care
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Abacus Insurance Claims Authorizer, Gugu Nkosi will contact you confirm your mail address.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply22 Dec 2022, 10:36
Official
Dear Claimant,
Abacus Insurance Claims Authorizer, Gugu Nkosi will contact you confirm your mail address.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Claims Authorizer, Gugu Nkosi will contact you confirm your mail address.
Regards
Abacus Insurance Customer Care
***
SD
Siziphiwe D's updateReviewer Update
23 Dec 2022, 07:07This insurance is a ****. They will say something to make you get off their case. I was told that Gugu Nkosi will contact me yesterday. I have been waiting for an email that my claim has been approved and how much access I need to pay.
Now they are delaying that process. How difficult is it to send an email or sms no guys please do better. Email: du*******
Now they are delaying that process. How difficult is it to send an email or sms no guys please do better. Email: du*******
SD
Siziphiwe D's update23 Dec 2022, 07:07
Reviewer Update
This insurance is a ****. They will say something to make you get off their case. I was told that Gugu Nkosi will contact me yesterday. I have been waiting for an email that my claim has been approved and how much access I need to pay.
Now they are delaying that process. How difficult is it to send an email or sms no guys please do better. Email: du*******
Now they are delaying that process. How difficult is it to send an email or sms no guys please do better. Email: du*******
Abacus Insurance Limited's replyOfficial
02 Jan 2023, 11:26Dear Claimant,
Claim was Authorized and email confirmation was sent to the store on the 21/12/2022.
Claim was Authorized and email confirmation was sent to the store on the 21/12/2022.
Email confirmation was forwarded to ***
Kind Regards,
Abacus Insurance Customer Care
***
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply02 Jan 2023, 11:26
Official
Dear Claimant,
Claim was Authorized and email confirmation was sent to the store on the 21/12/2022.
Claim was Authorized and email confirmation was sent to the store on the 21/12/2022.
Email confirmation was forwarded to ***
Kind Regards,
Abacus Insurance Customer Care
***
Abacus Insurance Customer Care
***