MK
Masego K

1 reviews | Active since Sept 2023

01 Dec 2023, 11:16

They will leave you frustrated with no care. A

Whatever you do please don't take a funeral cover with abacus because they will leave you dry and heartbroken all over again. I claimed they said because on the BI the made a mistake they will not pay, however next to the mistake the hospital signed and stamped. Then they came back saying there was a premium I skipped. I request they tell me which month I skipped, I even wrote to dispute to this day they haven't answered. They don't care and I am frustrated. If you have a funeral plan with them please start to look for another funeral plan. From claims, to dispute to even complaince they are same.

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Replies (1)
Abacus Insurance Limited
Abacus Insurance Limited's reply04 Dec 2023, 07:26
Official
Dear Masego Kopelwa

Thank you for raising your concerns with us.

Please note that a complaint officer will be in touch with you shortly.

Yours Sincerely,
The Complaints Team