The Worst insurance company to deal with

I had a funeral policy with Abacus for my mother. I called in February 2023 to enquire about the status of the policy as I had unpaid debit orders but would pay afterwards at a Pep Store. I was told the policy was still active. I would call every month to check if payment was received and if the policy is still in order. Only to be told that the policy was cancelled in January 2023, however payments were made up until July 2023. I enquired again and was then told my policy was cancelled in June 2023... They informed me that they would refund me with the premiums I paid after cancellation. The refund was initially processed on the 2nd of August 2023 and would take 31 days before the money will be in my account. Beginning of September 2023 I called to follow up on the refund, they said I must wait another 30 days until end of September 2023. The refund has still not been paid yet (being mid October), I did not get any response from their complaints department. I called again today, I was informed the issue was escalated and I can call back on Friday. It's almost 3 months and no refund. Very poor service. I regret taking out a policy with Abacus. Never again... I'm taking this to the Ombudsman