Terrible customer service, They have no intentions to pay up on claims and will lie every time you call, AVOID!

I filed a claim with them for lost client PAXI packages in January. We went through the whole process and sent in all required documentation. We called and they confirmed that the claim had been received and processed and we would receive the payments in 48 hrs. That was 2 weeks ago. I called last week to confirm, I was told that payments were being processed that afternoon. 10 days later I still haven't received anything. I call again today, they tell me the claim is still being analyzed. How do you analyze claims that you told me had been approved and awaiting payment that afternoon. Its over a month and no payment just stories and lies every time you call. You get a different answer about your claim on the same claim every time you call, everyone is just thumb sucking updates and no standard Turn Around Time. Its like they want you to get tired of claiming and just keep your money. Very sketchy business, for the kind of trust and integrity a financial should have, they surely are failing. Avoid, they are a badly run business who do not honor their obligations, value your time or are willing to payout claims!!!