TN
TanzPrinz N
1 reviews | Active since May 2016
11 Jun 2024, 10:07
Super pathetic service from Abacus
I have been hospitalized since November 2023 being critically ill in ICU. Feb 2024 when I eventually came around, I submitted a claim with Abacus. I then had a severe case of septicemia and Klebsiella and remained almost unconscious for 2 months. During this time, Abacus closed my case stating they needed a report with date of diagnosis.
11th May 2024 this was submitted....since then I've made several calls to contact them, the claims administrator blatantly ignores my calls. On one occasion she picked up saying it's with management and I'll receive feedback by that afternoon ( 2 weeks ago )....none received. Again, I've made several calls, and she doesn't accept my calls. Yesterday she advised her colleague to tell me that I'll receive a response by COB....what a shame, because no feedback received. I attempted calling again today and again my calls are being ignored
This is absolutely pathetic service from Abacus, you take our monies and make us beg for services which is not right. This is not common business practice....surely a holding email or response would be appreciated. Not taking a clients calls is shady!!!
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Replies (6)0
Replies (6)
Abacus Insurance Limited's replyOfficial
11 Jun 2024, 11:53Good day Ms Naidoo
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Abacus Insurance Limited's reply11 Jun 2024, 11:53
Official
Good day Ms Naidoo
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
TN
TanzPrinz N's updateReviewer Update
12 Jun 2024, 09:34Well, seems like another stalling tactic from Abacus. I never received a call from the complaints department ( as promised ). However, I received a notification for a repudiated claim for incomplete or illegible documents.
When I emailed the consultant, she then says I need ro now complete a dispute form...this AFTER IT WAS CONFIRMED IN MAY THAT ALL WAS IN ORDER
We acknowledge receipt of your insurance claim dated 2024/02/26.We have assessed your claim and unfortunately the settlement of this claim has not been approved for the following reason:In the event that your claim or the supporting documentation is incomplete or illegible, your claim will be rejected as invalid. You may submit the claim again and it will be assessed if you comply with all the requirements.Should you not be satisfied with our response to your claim, you may make representations to the ComplaintsDepartment of the Insurer within ninety (90) days after the date of receipt of this letter of rejection. We are obliged toprovide you with a reply within thirty (30) days of receipt of a dispute.
Now if confirmation of all documents was received....why must I now submit a dispute? I've mentioned I'm in hospital AGAIN FOR SEPTIC SHOCK, and you know full well I won't be discharged soon. You are sitting with the correct information.....why aren't you doing anything about it? You guys are running a shady business and I think the Ombudsman needs to be made aware, Abacus sits with a whopping 297 negative Complaints on hello peter, this leaves aside the people that don't complain here
Can someone with the correct expertise in this company ( if any ) have this resolved immediately????
When I emailed the consultant, she then says I need ro now complete a dispute form...this AFTER IT WAS CONFIRMED IN MAY THAT ALL WAS IN ORDER
We acknowledge receipt of your insurance claim dated 2024/02/26.We have assessed your claim and unfortunately the settlement of this claim has not been approved for the following reason:In the event that your claim or the supporting documentation is incomplete or illegible, your claim will be rejected as invalid. You may submit the claim again and it will be assessed if you comply with all the requirements.Should you not be satisfied with our response to your claim, you may make representations to the ComplaintsDepartment of the Insurer within ninety (90) days after the date of receipt of this letter of rejection. We are obliged toprovide you with a reply within thirty (30) days of receipt of a dispute.
Now if confirmation of all documents was received....why must I now submit a dispute? I've mentioned I'm in hospital AGAIN FOR SEPTIC SHOCK, and you know full well I won't be discharged soon. You are sitting with the correct information.....why aren't you doing anything about it? You guys are running a shady business and I think the Ombudsman needs to be made aware, Abacus sits with a whopping 297 negative Complaints on hello peter, this leaves aside the people that don't complain here
Can someone with the correct expertise in this company ( if any ) have this resolved immediately????
TN
TanzPrinz N's update12 Jun 2024, 09:34
Reviewer Update
Well, seems like another stalling tactic from Abacus. I never received a call from the complaints department ( as promised ). However, I received a notification for a repudiated claim for incomplete or illegible documents.
When I emailed the consultant, she then says I need ro now complete a dispute form...this AFTER IT WAS CONFIRMED IN MAY THAT ALL WAS IN ORDER
We acknowledge receipt of your insurance claim dated 2024/02/26.We have assessed your claim and unfortunately the settlement of this claim has not been approved for the following reason:In the event that your claim or the supporting documentation is incomplete or illegible, your claim will be rejected as invalid. You may submit the claim again and it will be assessed if you comply with all the requirements.Should you not be satisfied with our response to your claim, you may make representations to the ComplaintsDepartment of the Insurer within ninety (90) days after the date of receipt of this letter of rejection. We are obliged toprovide you with a reply within thirty (30) days of receipt of a dispute.
Now if confirmation of all documents was received....why must I now submit a dispute? I've mentioned I'm in hospital AGAIN FOR SEPTIC SHOCK, and you know full well I won't be discharged soon. You are sitting with the correct information.....why aren't you doing anything about it? You guys are running a shady business and I think the Ombudsman needs to be made aware, Abacus sits with a whopping 297 negative Complaints on hello peter, this leaves aside the people that don't complain here
Can someone with the correct expertise in this company ( if any ) have this resolved immediately????
When I emailed the consultant, she then says I need ro now complete a dispute form...this AFTER IT WAS CONFIRMED IN MAY THAT ALL WAS IN ORDER
We acknowledge receipt of your insurance claim dated 2024/02/26.We have assessed your claim and unfortunately the settlement of this claim has not been approved for the following reason:In the event that your claim or the supporting documentation is incomplete or illegible, your claim will be rejected as invalid. You may submit the claim again and it will be assessed if you comply with all the requirements.Should you not be satisfied with our response to your claim, you may make representations to the ComplaintsDepartment of the Insurer within ninety (90) days after the date of receipt of this letter of rejection. We are obliged toprovide you with a reply within thirty (30) days of receipt of a dispute.
Now if confirmation of all documents was received....why must I now submit a dispute? I've mentioned I'm in hospital AGAIN FOR SEPTIC SHOCK, and you know full well I won't be discharged soon. You are sitting with the correct information.....why aren't you doing anything about it? You guys are running a shady business and I think the Ombudsman needs to be made aware, Abacus sits with a whopping 297 negative Complaints on hello peter, this leaves aside the people that don't complain here
Can someone with the correct expertise in this company ( if any ) have this resolved immediately????
Abacus Insurance Limited's replyOfficial
20 Jun 2024, 09:51Dear Tanz,
Thank you for bringing your concerns to our attention. A complaint officer will be in contact with you shortly.
Kind regards,
Abacus Complaints
Thank you for bringing your concerns to our attention. A complaint officer will be in contact with you shortly.
Kind regards,
Abacus Complaints
Abacus Insurance Limited's reply20 Jun 2024, 09:51
Official
Dear Tanz,
Thank you for bringing your concerns to our attention. A complaint officer will be in contact with you shortly.
Kind regards,
Abacus Complaints
Thank you for bringing your concerns to our attention. A complaint officer will be in contact with you shortly.
Kind regards,
Abacus Complaints
TN
TanzPrinz N's updateReviewer Update
01 Jul 2024, 09:14Morning Abacus complaints,
I received a call from Annelene on June 20th @ 10h24....she was to "check something" and call me back. To date, I received no return call
Ice made several attempts now to call, however the call is just ringing and cuts off.....why would this be?
I need urgent feedback on this now as it's getting out of hand
I received a call from Annelene on June 20th @ 10h24....she was to "check something" and call me back. To date, I received no return call
Ice made several attempts now to call, however the call is just ringing and cuts off.....why would this be?
I need urgent feedback on this now as it's getting out of hand
TN
TanzPrinz N's update01 Jul 2024, 09:14
Reviewer Update
Morning Abacus complaints,
I received a call from Annelene on June 20th @ 10h24....she was to "check something" and call me back. To date, I received no return call
Ice made several attempts now to call, however the call is just ringing and cuts off.....why would this be?
I need urgent feedback on this now as it's getting out of hand
I received a call from Annelene on June 20th @ 10h24....she was to "check something" and call me back. To date, I received no return call
Ice made several attempts now to call, however the call is just ringing and cuts off.....why would this be?
I need urgent feedback on this now as it's getting out of hand
Abacus Insurance Limited's replyOfficial
01 Jul 2024, 09:34Good day Ms Naidoo
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Abacus Insurance Limited's reply01 Jul 2024, 09:34
Official
Good day Ms Naidoo
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
Thank you for raising your concerns with us.
Please note that a complaints officer will be in touch with you shortly.
Yours Sincerely,
The Complaints Team
TN
TanzPrinz N's updateReviewer Update
16 Jul 2024, 11:41Emily Nare made contact with me and asked that I re-send documents
She called back and said she's working with it
Since then, I followed up twice on email, no response. I made several attempts to call but seems you've blocked my number.
Today, 16th July.....still no feedback or holding email/call
It's evident that Abacus is running a **** show and *****ing people's monies, then ignores.
I think it's more than enough time now and the ombudsman should be made aware
She called back and said she's working with it
Since then, I followed up twice on email, no response. I made several attempts to call but seems you've blocked my number.
Today, 16th July.....still no feedback or holding email/call
It's evident that Abacus is running a **** show and *****ing people's monies, then ignores.
I think it's more than enough time now and the ombudsman should be made aware
TN
TanzPrinz N's update16 Jul 2024, 11:41
Reviewer Update
Emily Nare made contact with me and asked that I re-send documents
She called back and said she's working with it
Since then, I followed up twice on email, no response. I made several attempts to call but seems you've blocked my number.
Today, 16th July.....still no feedback or holding email/call
It's evident that Abacus is running a **** show and *****ing people's monies, then ignores.
I think it's more than enough time now and the ombudsman should be made aware
She called back and said she's working with it
Since then, I followed up twice on email, no response. I made several attempts to call but seems you've blocked my number.
Today, 16th July.....still no feedback or holding email/call
It's evident that Abacus is running a **** show and *****ing people's monies, then ignores.
I think it's more than enough time now and the ombudsman should be made aware