Slow service and poor communication

My phone got ****** last week Sunday on the 24th of November 2024 and Monday I reported everything then Tuesday incredible store menlyn Maine sent insurance my claim, I had to go to the store for them to call and ask how far is my claim, that's when they responded that they are still busy with my claim. That was four days later after my claim was submitted. Today makes it 11 full days still waiting for my claim and proper communication.

My concern is I have to go to the store all the time for simple communication. I sent email last Friday and no one responded. 11 days guys this is too much. Your service is very poor and super slow. Personally I wouldn't recommend you to anyone.