******** with the worst customer service

Insured my phone with them via incredible connection.i made an insurance claim for my lost phone on 12 Oct 2020. Emailed and even tried calling them and was waiting for the next available consultant for over 45 min and still I could not get any help.CALLED a number of times with out luck till today 28 October.they have poor customer or rather no customer service and just a big ******** cause you pay for a service you will never receive and they don't even bother to respond on anything