Satisfied and exhausted customer.

I would give it 5 stars because my premiums were paid, but I gave you 4 stars because it took a lot of fights (about 3 months) to get the premiums paid, that was after a lot of false declines, no contact from the team to notify me whatsoever, a lot of amounts spent trying to get the claim successfully closed, but finally it happened.

Please fix the following, kindly and respectfully to give Abacus good reputation.

1. Do not let a claim be handled by too many people, this causes confusion in the premises. 2. Contact your clients to let them know on outcomes, if you cant reach them by call just use email so that you can later have solid evidence of having contacted them should anything go wrong. 3. Always update details handed by clients, especially for PAXI where the customer doesn't personally send the claims through, to avoid calling or having incorrect contact details, so that you do not end up rejecting claims because of failure to contacting the right person.

and as I was about to give a through call testimonial, one of your call center agents (Dudu or Gugu) dropped my call, I don't think some people are fit to work there, but all in overall, the company is legit.

Thank you.