Ridiculous funeral payout claim

Why is it that no one can provide us an update on our funeral claim? We submitted funeral claim juat after midnight. Please stop telling your staff to give a standard 48hours answer - where in the world does an insurance company take 48hrs to pay a funeral claim. Shame on you - monthly debit orders streaming in monthly but your system, processes and lack of communication and empathy by your staff is utterly disappointing. Please stay away, if you're unlucky to submit before a weekend they tell you to wait till Monday albeit funeral takes place over a weekend!! Ridiculous and laughable. And by the way, we submitted a capitec funeral plan same time and money was deposited into our account same day by lunch time!!!!!!

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