Retrenchment claim

I have an account with JD group insured with Abacus insurance for loss of income either by retrenchment or death. I have been retrenched on the 14th June 2021 and submitted all mu documents at the store for submission to Abacus on the 20th June 2021. The insurance has not provided feedback to me nor the store as a result I’ll be in arrears because no payment was received as my last payment to the store was on the 25th June 2021.