refusing to pay

Its been exactly three weeks, since i claimed at Abacus till to date my claim is still not processed, I lodged compliant at hellopeter i was called by Lindiwe who apologized for delay and said I should go and do affidavit, which i did, i was told it was not clear, i did the other one, now am being told that there is still no answer from management, its either managers are in the meeting or not available at all. So apparently they need to authorize whether they are paying or not, on which grounds i still need to figure it out. Lindiwe told me that she will come back to me next week Tuesday and still not sure with what answer and that will be exactly a month since i claimed. Abacus is real **** they working very hard to find a reason not to pay. Am not letting this go Abacus and whoever you are ****ming people you should be ashamed of yourselves playing with those who are moaning, when they need to bury their loved ones, you playing games with their minds, you have no sympathy whatsoever its sickness on a high level.