LM
Lindi M
1 reviews | Active since Jan 2011
06 Sept 2022, 15:13
REFUND FOR A PARCEL LOST
During the floods a parcel was lost (was supposed to be delivered in Durban)Reference number: D***, we were requested to ID Copy and bank details for a refund,
We have been in communication with Nonhlanhla Mdlolo from abacus-insurance, after sending all the required docs. 3 months after sending docs we have not heard from them, emails not rep**** whenever we make follow up as well.
3 additional people were involved but suddenly gone quite - MoegamatRafeeq.Richards - MarcelinoONeil.Marais Yandisa.Mvunge
***
Cc: ***, ***, ***.
Its over 6 months now with this back and forth for the refund, no progress, no feedback. Can you pay the money already.
Helpful (0)
Replies (2)0
Replies (2)
Abacus Insurance Limited's replyOfficial
06 Sept 2022, 15:32Dear Lindi Moiloa,
Abacus Insurance acknowledge receipt of your complaint and please be assured our Claims Management will be in contact with you to resolve this long outstanding claim.
On behalf of Abacus Insurance, we sincerely apologize for the delay in finalizing your parcel claim.
Regards
Abacus Insurance
***
Abacus Insurance acknowledge receipt of your complaint and please be assured our Claims Management will be in contact with you to resolve this long outstanding claim.
On behalf of Abacus Insurance, we sincerely apologize for the delay in finalizing your parcel claim.
Regards
Abacus Insurance
***
Abacus Insurance Limited's reply06 Sept 2022, 15:32
Official
Dear Lindi Moiloa,
Abacus Insurance acknowledge receipt of your complaint and please be assured our Claims Management will be in contact with you to resolve this long outstanding claim.
On behalf of Abacus Insurance, we sincerely apologize for the delay in finalizing your parcel claim.
Regards
Abacus Insurance
***
Abacus Insurance acknowledge receipt of your complaint and please be assured our Claims Management will be in contact with you to resolve this long outstanding claim.
On behalf of Abacus Insurance, we sincerely apologize for the delay in finalizing your parcel claim.
Regards
Abacus Insurance
***
Abacus Insurance Limited's replyOfficial
06 Sept 2022, 15:58From: Nonhlanhla Mdlolo <***>
Sent: Monday, 11 July 2022 08:13
To: Lindi Mdhluli <***>; ***
Cc: ***; ***; ***; jalamba18 <***>; fusionrsop <***>
Subject: RE: PAXI CLAIM *** - REMINDER EMAIL - OUTSTANDING DOCUMENTS Good day The claim was declined due to the required ID copy and banking details not received after follow-up of calls not being answered SMS’s and emails sent and not response received. If you submit the required ID copy and banking details, we will be able to reopen the claim. Kind regards | | | Nonhlanhla Mdlolo
| Claims Officer | |
| |
| |
| | C |
| T |
| F | +***6
| E | *** | | 171 Katherine Street, Building 3,
| Sandown, Sandton, 2031
| PO Box 4208
| Johannesburg 2000
| www.abacus-insurance.co.za
Sent: Monday, 11 July 2022 08:13
To: Lindi Mdhluli <***>; ***
Cc: ***; ***; ***; jalamba18 <***>; fusionrsop <***>
Subject: RE: PAXI CLAIM *** - REMINDER EMAIL - OUTSTANDING DOCUMENTS Good day The claim was declined due to the required ID copy and banking details not received after follow-up of calls not being answered SMS’s and emails sent and not response received. If you submit the required ID copy and banking details, we will be able to reopen the claim. Kind regards | | | Nonhlanhla Mdlolo
| Claims Officer | |
| |
| |
| | C |
| T |
| F | +***6
| E | *** | | 171 Katherine Street, Building 3,
| Sandown, Sandton, 2031
| PO Box 4208
| Johannesburg 2000
| www.abacus-insurance.co.za
Abacus Insurance Limited's reply06 Sept 2022, 15:58
Official
From: Nonhlanhla Mdlolo <***>
Sent: Monday, 11 July 2022 08:13
To: Lindi Mdhluli <***>; ***
Cc: ***; ***; ***; jalamba18 <***>; fusionrsop <***>
Subject: RE: PAXI CLAIM *** - REMINDER EMAIL - OUTSTANDING DOCUMENTS Good day The claim was declined due to the required ID copy and banking details not received after follow-up of calls not being answered SMS’s and emails sent and not response received. If you submit the required ID copy and banking details, we will be able to reopen the claim. Kind regards | | | Nonhlanhla Mdlolo
| Claims Officer | |
| |
| |
| | C |
| T |
| F | +***6
| E | *** | | 171 Katherine Street, Building 3,
| Sandown, Sandton, 2031
| PO Box 4208
| Johannesburg 2000
| www.abacus-insurance.co.za
Sent: Monday, 11 July 2022 08:13
To: Lindi Mdhluli <***>; ***
Cc: ***; ***; ***; jalamba18 <***>; fusionrsop <***>
Subject: RE: PAXI CLAIM *** - REMINDER EMAIL - OUTSTANDING DOCUMENTS Good day The claim was declined due to the required ID copy and banking details not received after follow-up of calls not being answered SMS’s and emails sent and not response received. If you submit the required ID copy and banking details, we will be able to reopen the claim. Kind regards | | | Nonhlanhla Mdlolo
| Claims Officer | |
| |
| |
| | C |
| T |
| F | +***6
| E | *** | | 171 Katherine Street, Building 3,
| Sandown, Sandton, 2031
| PO Box 4208
| Johannesburg 2000
| www.abacus-insurance.co.za