Poor staff, Patethic systems, horrible company

Terrible service. We were paying in advance and then get notified of missed payments and immediate cancellation. Theres no calls to clarify issues, they just jumped straight to cancel. When we gave proof of payment, they made an excuse to say that they had merged with clientele and this is causing their systems to send out incorrect automated messages. It took 2 - 3 months to get this resolved and reinstated because everybody just sends and e-mail to the next person in that office to resolve it, but nobody follows up.

Now again we have an issue of missed payment where funds are in the account, when we phoned to inquire we're told of the same missed payment from 3 months ago.

Their systems are messed up, staff have no interest of seriously getting involved to assist and resolve. All the managers are currently on leave and so theres nobody to actually step up and check their database and make a decision. It's led us to look now for an alternative company, as it seems obvious when it's time to payout, this company will have many issues.