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SN
Sibongile N

1 reviews | Active since Oct 2021

19 May 2026, 05:58

Poor service

The 18 of May 2026 was exactly the 30 days I was told about on the email that was sent on the 08 of April 2026. I didn't get any communication about my claim the only way to be able to get feedback from Abacus if by writing here. Your service is disgusting I've been calling and being told my claim is with the risk management team.

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Replies (3)
Abacus Insurance Limited
Abacus Insurance Limited's reply19 May 2026, 07:20
Official
Hello Sibongile,

Thank you for sharing your experience with us. Please note that our customer support team will be in touch with you to assist you. 


Best Regards Abacus Customer Support
SN
Sibongile N's update20 May 2026, 06:48
Reviewer Update
I haven't received any communication from Abacus your service is pathetic the investigating officer went to my family on the 5 of May 2026 and left telling them lies that he will submit the report that night and the money should be in on the 8 of May. He still had the nerve to ask if I've contributed towards the funeral while abacus hasn't released any money.
Abacus Insurance Limited
Abacus Insurance Limited's reply20 May 2026, 08:33
Official
Good day Sibongile,

We humbly apologise for the inconvinience,

We have escalated your matter to the relevent department for them to provide feedback,

 Best Regards Abacus Customer Support