Poor Service

SHAME ON YOU ABACUS and your poor service team. I am writing to express my outrage and disappointment at the appalling service I received from your team regarding my ****** laptop CLAIM. On December 12, 2024, I lost my laptop and submitted all required documents to Bradlows store on 17 December 2024. Despite being promised an SMS update within a day or two, I received no communication and was forced to make repeated follow-up CALLS. Each time, I was told that my documents were not received, and your representative, Ndlovu, assured me that he was waiting for the store to send the documents. This runaround continued for an unacceptable amount of TIME. Finally, after weeks of frustration, I was informed that my claim was declined four days ago without even informing me. When I requested clarification I was sent a dispute form by Thabang that I didn't understand. It wasn't until I called again that I was told I received the wrong form. Your representative Angel sent the correct one, but I'm still waiting for a response. I have submitted all required documents, and it's unacceptable that I've been left in the dark for so long. I expect a prompt response regarding the actions you will take to address my concerns. And if anyone reading this wants to consider ABACUS as their insurance think again!!!