POOR CUSTOMER SERVICE AND AVOIDING THE PAYMENT OF CLAIMS!!

Cell phone insurance with Abacus Insurance was purchased through a retailer and none of my information was taken. When it is time to make a claim, it is extremely difficult to contact them via phone or email. Communication is very poor on their part in terms of updating you about the process. Valid police affidavits are not being accepted. I was asked for an sms confirmation of blacklisting yet Vodacom says there is no such sms. These delays appear to just be an avoidance tactic to not pay out the claim. AVOID THIS INSURANCE!