MM
Michelle M
1 reviews | Active since Sept 2023
02 Aug 2024, 12:21
**** of an insurance policy.
Funeral Claim not being paid out...insurance denies that payment has been made, even if proof was send. Please avoid.
Helpful (0)
Replies (5)0
Replies (5)
Abacus Insurance Limited's replyOfficial
02 Aug 2024, 12:25Good day Michelle,
Thank you for sharing your concerns with us and note that a complaint officer will be in contact with you shortly.
Kind Regards,
The Complaints Team
Thank you for sharing your concerns with us and note that a complaint officer will be in contact with you shortly.
Kind Regards,
The Complaints Team
Abacus Insurance Limited's reply02 Aug 2024, 12:25
Official
Good day Michelle,
Thank you for sharing your concerns with us and note that a complaint officer will be in contact with you shortly.
Kind Regards,
The Complaints Team
Thank you for sharing your concerns with us and note that a complaint officer will be in contact with you shortly.
Kind Regards,
The Complaints Team
MM
Michelle M's updateReviewer Update
06 Aug 2024, 15:03Good day, I have yet to receive any feedback or get in contact with a complaint officer?
MM
Michelle M's update06 Aug 2024, 15:03
Reviewer Update
Good day, I have yet to receive any feedback or get in contact with a complaint officer?
Abacus Insurance Limited's replyOfficial
07 Aug 2024, 06:57Good day Michelle,
We apologise for that; we will make sure to contact you before close of business.
Kind Regards
The Complaints Team
We apologise for that; we will make sure to contact you before close of business.
Kind Regards
The Complaints Team
Abacus Insurance Limited's reply07 Aug 2024, 06:57
Official
Good day Michelle,
We apologise for that; we will make sure to contact you before close of business.
Kind Regards
The Complaints Team
We apologise for that; we will make sure to contact you before close of business.
Kind Regards
The Complaints Team
MM
Michelle M's updateReviewer Update
20 Aug 2024, 11:50This is really pathetic...you exploit poor people and cannot even keep your promises on a complaints officer getting in touch.
MM
Michelle M's update20 Aug 2024, 11:50
Reviewer Update
This is really pathetic...you exploit poor people and cannot even keep your promises on a complaints officer getting in touch.
Abacus Insurance Limited's replyOfficial
20 Aug 2024, 11:59Good day Michelle,
The following email was forwarded to you by a complaints officer,
Good day, Michelle,
The following email was forwarded to you by a complaints officer,
Good day, Michelle,
Thank you for reaching out to us on the 02 August 2024.
We acknowledge receipt of your complaint regarding the claim that took long to be resolved.
We tried calling to get the full information of the policy or the claim's reference number to no avail.
Kindly provide us with the above-mentioned information to follow up on the matter with our claims department.
Abacus Insurance Limited's reply20 Aug 2024, 11:59
Official
Good day Michelle,
The following email was forwarded to you by a complaints officer,
Good day, Michelle,
The following email was forwarded to you by a complaints officer,
Good day, Michelle,
Thank you for reaching out to us on the 02 August 2024.
We acknowledge receipt of your complaint regarding the claim that took long to be resolved.
We tried calling to get the full information of the policy or the claim's reference number to no avail.
Kindly provide us with the above-mentioned information to follow up on the matter with our claims department.