Nothing is as useless as Abacus insurance and it's staff

3 weeks I've been trying to have a claim done for a laptop with Abacus Insurance. I initially sent the claim form and all documents requested to the email on the claim form. I followed up and I was told to send it to another email. I followed up and I'm told my policy is missing and they are working on it. I call and request to speak to management and for some reason I keep on speaking to a lady called Selby who refuses to refer me to management yet she is as useless as everyone in the company. Can someone sort this out as I'm tired of calling Abacus insurance who don't seem to care.