Not paying

They called shortly after this, around 11. The lady who spoke to me, after taking my details said the “it’s taking too long to open” I’ll call you back in 5 minutes. It is now after 3, and she still hasn’t called me back. I called again and was assisted by a different person, it was a male and I didn’t catch his name, who also made me wait for over 7 minutes on the call (I have proof).

He said he’s hoping that the person who contacted me earlier phones me back because they wait for IUA to give them an outcome, meanwhile that IUA said they’re waiting on them. He further stated that our claim is under investigation. It’s no longer auditing now. Because there were discrepancies” with my claim, which was an incorrect date written by the funeral parlour, and they were contacted and rectified that mistake.
Your service is pathetic, I’m extremely disappointed.
But rest assured that I will not let this go until you do justice for my family.