No word on claim since Nov 2022

Item: Abacus Insurance Limited
Rating: 1
Author: Koketso M

I claimed for a Xiaomi Redmi Note 10S which I had purchased along with the insurance at Hifi Corporation in Rustenburg. The phone screen had broken and gone blank. The claim was on the 22nd of November 2022 and I have not heard anything since then. I have been taken from pillar to post between Hifi and Abacus each trrying to blame the other. I called Hifi the other day and they said Abacus had only come to pick up my device last week Monday, I have been trying to call the customer care but the phones go unaswered. Sticker number: ***

Helpful (0)

Replies (3)

Abacus Insurance Limited's replyOfficial

26 Jan 2023, 08:25

Dear Claimant,

Abacus Insurance regrets the delay in processing your repair claim. Please confirm which e-mail address you forwarded your claim form to in order to expedite the processing of your claim.

Regards

Abacus Insurance Customer Care
***

Abacus Insurance Limited's reply26 Jan 2023, 08:25

Official

Koketso M's updateReviewer Update

26 Jan 2023, 10:24

I submitted my documents at HIFI CORP in Rustenburg. They have my caim forms

Koketso M's update26 Jan 2023, 10:24

Reviewer Update

I submitted my documents at HIFI CORP in Rustenburg. They have my caim forms

Abacus Insurance Limited's replyOfficial

07 Feb 2023, 10:25

Dear Claimant,

Your claim was finalized after HiFi Corp Rustenburg forwarded your claim forms.

Regards

Abacus Insurance Customer Care
***

Abacus Insurance Limited's reply07 Feb 2023, 10:25

Official

Dear Claimant,

Your claim was finalized after HiFi Corp Rustenburg forwarded your claim forms.

Regards

Abacus Insurance Customer Care
***