No response/feedback to cell phone claim

I am very disappointed with abacus insurance, I submitted a claim for my lost cell phone on the 10th of October 2022 at incredible connection V&A waterfront and it's almost a full month now with no response from the insurance. I then started calling my self and was asked by mandla to email him everything directly then by maluleki with no response to date. I am now stranded with no cell phone though I took insurance. I need a response ASAP please