no response from abacus

good day...as with many others i was laid off from work due to covid 19.i still managed to pay my installments for 2 months to keep my account in good standing.i eventually had to put in a claim on the 28/06/20 as i could not afford to pay anymore due to loss of income.abacus has not responded since then and this worries and stresses me as i note they have a very poor rating and many customers seems to have the same issue.what other options is there regarding this claim...thank you