NO POSSIBLE CONTACT TO ANY DEPARTMENT

I have trying to get through to customer service but have had no luck...this is an ongoing issue ever since taking a policy with the company. I have people that I have referred to this company also complaining. What would happen at a claim stage, it seems like claims will be delayed too. We advised that calls are free from a cellphone but it does not go through unless I use a landline which just rings or cuts off or you leave a message for a call back but no one even calls you back.