sM
senzekile M
1 reviews | Active since Dec 2014
02 Feb 2023, 12:44
NO FEEDBACK OR COMMUNICATION
I claimed for a tablet which I had purchased along with the insurance at Incredible connections at New market and the form was sent by them. I lost the phone and went to submit it on the 20th of January till today I do not have a reference or any feedback. I was told it will only take 14 days and this is not the case. This is terrible service honestly.
Helpful (0)
Replies (8)0
Replies (8)
Abacus Insurance Limited's replyOfficial
07 Feb 2023, 09:59Dear Claimant,
Abacus Insurance sincerely regrets the delay in processing your claim.
Please be assured that Claims management will contact you.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance sincerely regrets the delay in processing your claim.
Please be assured that Claims management will contact you.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply07 Feb 2023, 09:59
Official
Dear Claimant,
Abacus Insurance sincerely regrets the delay in processing your claim.
Please be assured that Claims management will contact you.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance sincerely regrets the delay in processing your claim.
Please be assured that Claims management will contact you.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's replyOfficial
07 Feb 2023, 10:34Dear Claimant,
The mail sent to us on the 25th of Jan from Kefilwe Motloba from IC New Market does not contain sufficient claim documents for a claim to be processed.
The mail sent to us on the 25th of Jan from Kefilwe Motloba from IC New Market does not contain sufficient claim documents for a claim to be processed.
Claims Officer raise the concern Kefilwe, she acknowledges and is in conversation with the technician at the store to find out where the rest of the documents are and our Claims Officer schedule to follow up with store in the next 20 minutes
Regards
Abacus Insurance Customer Care
***
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply07 Feb 2023, 10:34
Official
Dear Claimant,
The mail sent to us on the 25th of Jan from Kefilwe Motloba from IC New Market does not contain sufficient claim documents for a claim to be processed.
The mail sent to us on the 25th of Jan from Kefilwe Motloba from IC New Market does not contain sufficient claim documents for a claim to be processed.
Claims Officer raise the concern Kefilwe, she acknowledges and is in conversation with the technician at the store to find out where the rest of the documents are and our Claims Officer schedule to follow up with store in the next 20 minutes
Regards
Abacus Insurance Customer Care
***
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's replyOfficial
07 Feb 2023, 14:32 Dear Claimant,
Claim Reference:
AB-C-***
A Claims Officer will be in contact with you.
Regards
Abacus Insurance Customer Care
***
A Claims Officer will be in contact with you.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply07 Feb 2023, 14:32
Official
Dear Claimant,
Claim Reference:
AB-C-***
A Claims Officer will be in contact with you.
Regards
Abacus Insurance Customer Care
***
A Claims Officer will be in contact with you.
Regards
Abacus Insurance Customer Care
***
sM
senzekile M's updateReviewer Update
07 Feb 2023, 19:02Thank you so much, claims officer contacted me today. I now have a reference number. Thank you Akhona for the assistance, it is highly appreciated. Will wait for the next follow up steps.
sM
senzekile M's update07 Feb 2023, 19:02
Reviewer Update
Thank you so much, claims officer contacted me today. I now have a reference number. Thank you Akhona for the assistance, it is highly appreciated. Will wait for the next follow up steps.
Abacus Insurance Limited's replyOfficial
07 Feb 2023, 19:06Dear Senzekile,
Thank you,Abacus Insurance are glad that we have met your requirements. Should you wish to follow up, please do not hesitate to speak directly Akhona, our Claims Officer.
Regards
Abacus Insurance Customer Care
***
Thank you,Abacus Insurance are glad that we have met your requirements. Should you wish to follow up, please do not hesitate to speak directly Akhona, our Claims Officer.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply07 Feb 2023, 19:06
Official
Dear Senzekile,
Thank you,Abacus Insurance are glad that we have met your requirements. Should you wish to follow up, please do not hesitate to speak directly Akhona, our Claims Officer.
Regards
Abacus Insurance Customer Care
***
Thank you,Abacus Insurance are glad that we have met your requirements. Should you wish to follow up, please do not hesitate to speak directly Akhona, our Claims Officer.
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's replyOfficial
09 Feb 2023, 08:27Dear SENZEKILE MTHEMBU & IC New makert
Claim No: AB-C-***5
Approved claim replacement amount: 2499.00
Replacement Item: LENOVO M8 8-INCH HD 2GB 32GB LTE TAB
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval
Thank you,
Abacus Insurance Customer Care
***
Claim No: AB-C-***5
Approved claim replacement amount: 2499.00
Replacement Item: LENOVO M8 8-INCH HD 2GB 32GB LTE TAB
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval
Thank you,
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply09 Feb 2023, 08:27
Official
Dear SENZEKILE MTHEMBU & IC New makert
Claim No: AB-C-***5
Approved claim replacement amount: 2499.00
Replacement Item: LENOVO M8 8-INCH HD 2GB 32GB LTE TAB
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval
Thank you,
Abacus Insurance Customer Care
***
Claim No: AB-C-***5
Approved claim replacement amount: 2499.00
Replacement Item: LENOVO M8 8-INCH HD 2GB 32GB LTE TAB
Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval
Thank you,
Abacus Insurance Customer Care
***
sM
senzekile M's updateReviewer Update
20 Feb 2023, 20:28Thank you so much, I have received my devise. I appreciate the prompt response.
sM
senzekile M's update20 Feb 2023, 20:28
Reviewer Update
Thank you so much, I have received my devise. I appreciate the prompt response.
Abacus Insurance Limited's replyOfficial
21 Feb 2023, 09:01Dear Senzekile,
Abacus Insurance is pleased to have met your expectations.
Abacus Insurance is pleased to have met your expectations.
Abacus Insurance believes you have obtained new single asset insurance coverage for your replacement device.
Regards
Abacus Insurance Customer Care
***
Regards
Abacus Insurance Customer Care
***
Abacus Insurance Limited's reply21 Feb 2023, 09:01
Official
Dear Senzekile,
Abacus Insurance is pleased to have met your expectations.
Abacus Insurance is pleased to have met your expectations.
Abacus Insurance believes you have obtained new single asset insurance coverage for your replacement device.
Regards
Abacus Insurance Customer Care
***
Regards
Abacus Insurance Customer Care
***