No feedback on my cell claim

I have lost my phone and submitted all documents on 20 October until today no response from the company every time I call to enquire I'm told to forward my claim documents to Thulani and Sefako which they never rep**** on my email second incredible connection email third instructed to forward that claim application and still nothing all that was done. I took out this insurance for a good reason of the kind of work I do but now I find myself frustrated and stress by this whole thing. I can't work without a cellphone. I'm zwelithini Mabala please give me feedback.