Nkow one is coming back

I we all know the impact Covid 19 on our monthly salary, I've log call to claim sent email week ago with claim forms copy of my id still nkow one is responding, they sent me Massage with their whatsapp number sent Massage two weeks now still waiting for response as they adv me, what im afraid of is the d/o is going to come back unpaid but my insurance is uo to date dont nkow who to contact or who to call now