MEMORIAL BENEFIT NOT PAID

Abacus Funeral Insurance is really bad. Sent an email to Emily Nare on 25/07/2024, 23/08/2024 and 03/09/2024. She has never responded until to date. I call the company almost everyday and speak to Slindile/Zilindile almost every time I call. She keeps on saying she has handed the matter to the Emily Nare to who seems not to care. This is about a memorial benefit that is sipposed to be paid as its been over a year since my cousin has passed away.