Is this a way to dodge some claims?

It is disappointing that after all the effort and speaking to 3 different employees our claim is still not logged. We submitted a claim in December around the 15th and till today, January 09 2023 we are not where near begging the process. Its starting to look like your company is avoiding this claim, I don't understand how after speaking with so many of your employees and none of them could actually do the right thing. I am very disappointed that I had to resort to this to get some form of help