Insurance claim

Item: Abacus Insurance Limited
Rating: 1
Author: Gugulethu M

It's upsetting that I am paying for insurance that can not do they own due diligence, I've been following up on a claim it's OVER a month now, they keep giving me the run around. I have submitted all necessary documents to validate my claim. Can ABACUS comply with it's insurance complaints!!!!!! I don't even have a mere reference number!!!!

Helpful (0)

Replies (3)

Abacus Insurance Limited's replyOfficial

19 Jul 2023, 08:35

Dear Gugulethu,

Thank you for raising your concerns with us.

Please note that a Complaint Officer will be in contact with you shortly.

Yours Sincerely,
The Abacus Team

Abacus Insurance Limited's reply19 Jul 2023, 08:35

Official

Dear Gugulethu,

Thank you for raising your concerns with us.

Please note that a Complaint Officer will be in contact with you shortly.

Yours Sincerely,
The Abacus Team

Gugulethu M's updateReviewer Update

28 Jul 2023, 21:46

Hi

Thank you for getting back to me. I received a call on July 20th from Emily. She was really great in assisting me and advised that she would submit my documents to the claims department.

I then got an email on Monday July 24th stating that my claim was approved and that I need to pay an excess fee and collect my cellphone (IPhone 14 pro max).

Thank you so much Emily for your assistance.

Gugulethu M's update28 Jul 2023, 21:46

Reviewer Update

Abacus Insurance Limited's replyOfficial

31 Jul 2023, 10:18

Dear Gugulethu,

Thank you so much for your positive response

We will sure share the good review with Emily

Yours Sincerely,
The Abacus Team

Abacus Insurance Limited's reply31 Jul 2023, 10:18

Official

Dear Gugulethu,

Thank you so much for your positive response

We will sure share the good review with Emily

Yours Sincerely,
The Abacus Team