*********** abacus Insurance and Incredible connections

I took insurance at Incredible connections through Abacus Insurance. I submitted all documents required on the 10th of January 2020. It took them a month to assess and respond to my claim. I was told to pay an access amount of R299 which I did and emailed proof of payment to both *** and Incredible connection Alberton New Market mall. I received a call from their technician Wandile asking if I have paid and I told him that the amount was paid. He then asked that I must check for communication from the Insurer. Apparently the insurance sent a message to the very same phone that is with them. Really how do they expect me to see their feedback? Wandile promised to get back to me which he never did. I phoned Incredible Connections twice today and I was told that he is busy he will come back to me again he failed to do so. My next question is this how they treat customers? I run around like a mad woman being moved from pillar to post. Is this because of the color of my skin? Or just pure incompetence and ignorance? Kindly assist me